Terms of Service

1. Introduction & Agreement

These Terms of Service ("Terms") govern your access to and use of the Zentra Macros website, products, software, digital downloads, services, and related platforms ("Services") provided by Zentra Macros ("Zentra," "we," "us," or "our").

By accessing our website, purchasing a product, downloading software, or using any of our Services, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not access, purchase, download, or use our Services.

These Terms form a legally binding agreement between Zentra Macros and the individual or entity using our Services ("Customer," "User," or "you").

You must be legally capable of entering into a contract under the laws applicable to you in order to purchase or use our Services.

2. Digital Products & Software

All products provided by Zentra Macros are digital products, including but not limited to software, macros, configurations, files, licenses, tools, and downloadable content. Digital products are delivered electronically and do not involve physical shipment.

By purchasing a digital product, you acknowledge and agree that:

• You are purchasing access to digital content;
• Delivery begins immediately after successful payment processing;
• Digital products cannot be physically returned.

Where required by applicable consumer protection laws, you may have certain statutory rights that cannot be excluded.

You are responsible for reviewing product descriptions, system requirements, compatibility information, and supported platforms before completing your purchase. Zentra Macros is not responsible for purchases made without verifying compatibility with your personal setup.

3. License Grant & Ownership

Upon successful purchase, Zentra Macros grants you a limited, personal, non-exclusive, non-transferable, and revocable license to use the purchased product. This license does not transfer ownership of the product or any intellectual property rights.

All intellectual property rights, including but not limited to software code, designs, branding, documentation, files, and related materials, remain the exclusive property of Zentra Macros.

You may not:

• Resell, sublicense, lease, or redistribute our products;
• Share your license, account, files, or downloads with third parties;
• Upload, publish, or distribute our products online;
• Reverse engineer, decompile, modify, or attempt to extract source code;
• Create competing products based on our Services;
• Use our products for unlawful purposes.

Any unauthorized use immediately terminates your license.

4. Product Updates & Changes

Zentra Macros may provide updates, improvements, fixes, or modifications to products at its discretion.

We reserve the right to modify, replace, suspend, or discontinue any product or feature at any time.

While we aim to maintain product functionality, we do not guarantee that every product will remain compatible with future operating systems, applications, games, platforms, or third-party services.

5. Payments & Refund Policy

All payments must be completed before access to purchased products is provided.

Due to the nature of digital products, purchases are generally final and non-refundable once delivery has begun, except where required by applicable law.

Refund requests may be considered in situations including:

• Technical failure caused by Zentra Macros;
• Duplicate payments;
• Incorrect charges;
• Other circumstances required by applicable consumer protection laws.

Customers experiencing technical issues must contact Zentra Macros support before requesting payment reversals or disputes.

6. Chargebacks & Payment Disputes

You agree to contact Zentra Macros and allow reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.

Fraudulent, abusive, or unauthorized chargebacks may result in:

• Immediate termination of your account;
• Revocation of product access;
• Permanent purchasing restrictions;
• Submission of evidence to payment providers;
• Legal action where appropriate.

7. Account Security

If your purchase requires an account, you are responsible for maintaining the confidentiality of your login information.

You are responsible for all activity performed through your account.

You must immediately notify Zentra Macros if you suspect unauthorized access.

Zentra Macros is not responsible for losses resulting from your failure to secure your account.

8. Acceptable Use

You agree to use Zentra Macros products only for lawful purposes and in accordance with these Terms.

You may not use our products to:

• Violate applicable laws;
• Circumvent security systems;
• Harm third parties;
• Distribute malicious software;
• Commit fraud or abuse;
• Exploit vulnerabilities;
• Engage in activities that negatively impact Zentra Macros or its users.

Certain software, games, platforms, or services may have their own rules and restrictions. You are solely responsible for ensuring your use complies with third-party terms.

9. Fraud Prevention & Account Termination

Zentra Macros reserves the right to investigate suspicious activity, fraudulent transactions, abuse, or violations of these Terms.

We may suspend or terminate access to our Services if you:

• Violate these Terms;
• Abuse our support systems;
• Attempt unauthorized distribution;
• Engage in fraudulent activity;
• Harm our reputation or business operations.

Termination does not remove any obligations or liabilities incurred before termination.

10. Disclaimer of Warranties

Our Services are provided on an "as available" and "as is" basis, except where prohibited by law.

To the maximum extent permitted by law, Zentra Macros does not guarantee that:

• Products will always operate without interruption;
• Products will be error-free;
• Products will work with every system configuration;
• Products will remain compatible with future updates or third-party changes.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Zentra Macros shall not be liable for indirect, incidental, special, consequential, or punitive damages. This includes:

• Loss of profits;
• Loss of data;
• Loss of business opportunities;
• Software or hardware damage;
• Service interruptions.

Where liability cannot legally be excluded, Zentra Macros' maximum liability shall not exceed the amount paid by you for the product directly associated with the claim.

12. Indemnification

You agree to indemnify and hold harmless Zentra Macros, its owners, affiliates, partners, employees, and representatives from claims, damages, losses, liabilities, and expenses arising from:

• Your misuse of our Services;
• Your violation of these Terms;
• Your violation of third-party rights;
• Your unlawful activities.

13. Third-Party Services

Our products may interact with or depend on third-party platforms, software, applications, or services.

Zentra Macros is not responsible for changes, restrictions, downtime, bans, updates, or failures caused by third-party services.

14. Discord & Community Access

Certain purchases may include access to Zentra Macros' Discord community for support, updates, announcements, and discussions.

Access is provided as a privilege and may be removed for:

• Rule violations;
• Harassment;
• Abuse;
• Fraud;
• Misuse of the community.

Removal from community platforms does not automatically qualify you for a refund unless required by applicable law.

15. Privacy

Your personal information is handled according to our Privacy Policy.

By using our Services, you acknowledge that your information may be processed for purposes including account management, payment processing, fraud prevention, and customer support.

16. International Use

Zentra Macros provides Services to customers worldwide.

You are responsible for ensuring that your purchase and use of our products comply with the laws applicable in your location.

17. Governing Law & Disputes

These Terms shall be governed by the laws of the Netherlands.

Any disputes shall first attempt to be resolved through good-faith communication with Zentra Macros.

If a resolution cannot be reached, disputes shall be handled by the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

18. Force Majeure

Zentra Macros shall not be responsible for delays or failures caused by circumstances outside reasonable control, including but not limited to:

• Server outages;
• Internet failures;
• Third-party service interruptions;
• Government actions;
• Natural disasters;
• Technical failures.

19. Changes to These Terms

Zentra Macros reserves the right to modify these Terms at any time.

Updated Terms become effective when published on our website.

Your continued use of our Services after changes are published constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain fully effective.

21. Contact Information

For questions regarding these Terms, please contact:

Zentra Macros

Email: info@zentramacros.com

Website: Zentramacros.com

or contact us through customer support (ticket) in the Discord.